Frequently asked questions
Shopping this collection
Check brewer and filter sizes, capacity and the electrical specifications of any appliance. A replacement part is not a complete appliance. Follow the manufacturer’s cleaning and safety instructions.
Homepage editorial scenes are AI-generated collection inspiration. The product listing and its own images identify the item offered for sale.
What payment method can I use?
We offer cash on delivery (COD). No online card payment is collected. The accepted collection method and delivery arrangements are confirmed before dispatch.
Is US shipping free?
Yes. Standard delivery to eligible US addresses is free with no minimum order and no COD handling fee.
What happens after checkout?
Your order is placed on hold for review. We confirm availability, your address and delivery arrangements before dispatch. Keep your order number.
When will my order arrive?
Read the product-specific estimate before ordering. Shipping arrangements are confirmed before dispatch; if a deadline cannot be met, we offer the choice to agree to a delay or cancel. See the shipping policy.
Can I choose a different size or colour?
The title and specifications identify the selected option offered by that listing. Order only the listed option, or ask us before purchasing if you need something different.
How do I request a return?
Contact us within 30 days of delivery with the order reference, item and reason. Wait for instructions and the authorized receiving address before sending a parcel.
Is the registered office a return warehouse?
No. Do not send returns or visit the registered office without written instructions for your order.
How can I reach customer support?
Use the contact form. After sending, save the private reference link and check it for the store’s response.
Can I cancel before dispatch?
Yes, contact us promptly with your order reference. If an unpaid COD order is cancelled before dispatch, no payment needs to be refunded.
Need another answer? Contact us
Contact email
For product questions, order support, cancellations, returns and privacy requests, email ashlynnmorton85@gmail.com. Include your order number when available. Do not email passwords, payment credentials or identity documents.