Returns and refunds policy

Preparing items from this collection

Empty and clean brewing equipment before an approved return. Include supplied parts and describe whether the item was used or is faulty.

Effective November 13, 2026

30-day return request window

You may request a return within 30 days after delivery. Contact us with your order number, the item and the reason. Items should be unused, complete and in their original packaging. Your statutory rights relating to faulty, damaged or misdescribed goods are not limited by these conditions.

Damaged, incorrect or faulty items

Tell us promptly if an item arrives damaged, is incorrect or appears faulty. Include a description and, if useful, photographs of the product and packaging. Do not send identity documents or payment credentials. For a confirmed store error or qualifying fault, we arrange the remedy and applicable return shipping without a return shipping charge to you.

Approval and return address

Request return instructions before sending anything. We provide the authorized receiving address for the specific return. The registered office is not a returns warehouse. Keep your shipment receipt and tracking information. A return sent without the correct instructions may be delayed.

Change-of-mind return costs

For an eligible change-of-mind return, you are responsible for the return shipping cost. Original standard US delivery was free, so there is no original shipping charge to deduct. We do not charge a restocking fee. Any product-specific eligibility restriction must be disclosed before purchase and cannot remove mandatory consumer rights.

Refunds for COD purchases

After receiving an approved return, we check the item and contact you with the result. If approved, we initiate the refund within 7 business days after inspection. Payment-on-delivery refunds use a secure method agreed with you after collection is verified. The transfer provider may require additional processing time. Do not include bank or card credentials in the general contact form.

Cancellations and exchanges

Ask to cancel as soon as possible before dispatch. An unpaid cancelled COD order has no payment to refund. Exchanges are subject to availability; contact us to agree the next step. Request help with a return or cancellation.

Contact email

For product questions, order support, cancellations, returns and privacy requests, email ashlynnmorton85@gmail.com. Include your order number when available. Do not email passwords, payment credentials or identity documents.